Manco Media

Your website is critical to your business

Your website is crucial to your business. It generates leads, customers and sales (well, at least it should). It's your digital representative through which prospective customer, suppliers and new staff will find and interact with you. Think of your website like a 24/7 sales person that talks to new and existing customers, even while you run other parts of your business. Therefore, you want your website to be available to customers 24/7, without interruption to ensure continued business growth.

All software is vulnerable... even your website

Just like your smart phone needs updated regularly, so does your website. The difference being that your website is a bit more complicated and your business relies on it - software needs updated to make sure it stays secure and to take advantage of any improvements. With that said, all software is vulnerable including WordPress, the software that powers your website. Everyday more and more websites get hacked and attacked, including big companies like Google and Facebook.

What should you do?

You don't need to worry about anything. We can actually take care of all the technical stuff for you with our suppport plans. That means you can focus 100% of your time on your business rather than on trying to figure out how to protect and maintain your website.

Get peace of mind with our website support plans

Updates & Security

We give you peace of mind that your website software is always up to date and that your website is being looked after.

This includes daily secure backups so your site can be restored quickly if anything goes wrong. Constant security monitoring to keep any nasty intruders out. And in the unlikely event if your site is hacked we'll talk to your hosting company to get it fixed and up and running again.

Website Support

You'll get dedicated expert support for your WordPress website which includes content updates, small design changes and detailed monthly reports.

With your dedicated support time you can make requests regarding the majority of your needs:

Small bug fixes, hosting issues (we act on your behalf) performance issues, content updates, design updates.

Expert Training

We provide simple instructional WordPress videos if you wish to handle something yourself like a new blog post.

We're also available with your support time to teach you anything WordPress related.

Our Monthly Website Strategy calls are great for strategy and marketing sessions or other training needs.

What our happy clients say...

Gregor Young from GY Computing
Gregor Young

gycomputing.co.uk


Craig has helped me develop my business, and has created a stunning website which has exceeded my expectations. I had called a couple of other web design companies, but Manco Media stood out from the rest, by far! Craig is extremely knowledgeable and took a lot of time to get to know my business, and come up with a website and marketing plan for me. Since the launch of my website, I've had a huge increase in the number of customers I get on a daily basis.

Web Design - Stove Doctor - Testimonial Image
Julie Reid

stovedoctorscotland.com


Fantastic service - Craig designed our website exactly the way we discussed from first point of contact to completion and more. He transformed our old website and gave us a new website that has brought an amazing amount of traffic and enquiries for our business. We are now booking for installations months in advance. We've already recommended him to family and friends as a result of his expertise and attention to detail. Highly recommended.

Web Design - The Tool Van - Testimonial Image
Iain Arbuckle

The Tool Van

There were no obstacles that Craig couldn't sort, nothing was a problem. Craig is excellent to work with and very professional. Above all he gets the job done properly without the huge price tag some companies want. I personally knew nothing about websites so he made the whole process simple. I now have an website that I can sell all of my products from 24/7. I’ve already recommended his services to friends and customers.

Website Support Pricing

No long term contracts. Cancel anytime

Basic

£39 / mo
  • Best for businesses that don't update content regularly and only need website maintenance
  • Basic Support
  • Software Updates
  • Preventative Maintenance
  • Daily Backups & Restore
  • Website Speed Checks
    (important for Google)
  • Monthly Security Scan
  • Uptime Monitoring
  • Monthly Performance Report
  • Training Video Library
  • 30 Mins Support Time
    (per month)
Get in touch

Pro

£99 / mo
  • Best for businesses who want their site fully maintained - with regular content updates
  • Priority Support
  • Software Updates
  • Preventative Maintenance
  • Daily Backups & Restore
  • Website Speed Checks
    (important for Google)
  • 24/7 Security Scanning
  • 24/7 Uptime Monitoring
  • Monthly Performance Report
  • Training Video Library
  • 60 Mins Support Time
    (per month)
  • Performance Optimisation
  • Scan & Fix Broken Links
    (important for Google)
  • Monthly Site Review
Get in touch

Unlimited

£199 / mo
  • Best for businesses who want an expert to fully manage and grow their website for them
  • Priority Support
  • Software Updates
  • Preventative Maintenance
  • Daily Backups & Restore
  • Website Speed Checks
    (important for Google)
  • 24/7 Security Scanning
  • 24/7 Uptime Monitoring
  • Monthly Performance Report
  • Training Video Library
  • Unlimited Tasks
    (30 min task, one a time)
  • Performance Optimisation
  • Scan & Fix Broken Links
    (important for Google)
  • Monthly Site Review
  • Monthly Website Strategy Call
  • Keyword Tracking for SEO
Get in touch

Frequently Asked Questions

What if I need something done outside of the plans?

If anything that you want done is beyond the scope of your support plan, just email us and we will send you a customised quote. As a website support client, you will receive a special discount.

My Website wasn’t built by Manco Media, can I still be on a care plan?

Even though our care plans were designed for sites we built or redesigned, we welcome new clients who are looking for a good long term relationship with a dedicated web expert.

In order for us to offer you our care plans, we will need to complete a website audit to determine how it was built, any potential issues that could arise when we look after it. As part of our audit, we will run security scans, backup and updates to make sure everything is ok. However, the most important part of this is to indentify any issues to fix, suggestions and improvements in order to go ahead with the care plan. Even if you decided not to go ahead with a care plan, the results of the full audit will provide a list of actions in order improve your SEO, speed, function of the site.  Website audits for any sites not built by Manco Media will cost £199 fixed fee.

Please contact us at craig@mancomedia.com to get started.

What is SEO & Local SEO? Why do I need it?

Search Engine Optimisation (SEO) is all about setting your website up for sucess to be found on Google. Google uses over 200 factors in its ranking algorithm to determine which result to show to someone when the search for your product/service online. When you break it down there are 3 simple elements involved.

Well written optmised content, link building and the technical set up your website. When your website goes live, this is only the beginning. Therefore, these 3 elements need to be looked after on an ongoing basis. We will help to increase the number of people coming to your website from Google to increase your leads and sales.

Now. Local SEO is basically just the same but with local intent. What we mean by that is, if someone searches Dentist Glasgow - they are clearly looking for dentists in Glasgow. So we help your business get found on Google when people search your service/product for your town/city etc. This helps drive more footfall and traffic to your business locally.

How do I get access to the Website Training Videos?

We'll automatically add the videos to your website's dashboard once you have paid for your package/plan. You can then log in and watch the videos at your own pace. Examples of things you will learn - how to create and update blog posts, images etc on your website.

Can I cancel anytime?

Yes, we want to have a great relationship with you and your website to help your business grow. Having a website support plan helps us keep in touch with you and to continue working on your goals. However, as a small business we also know sometimes its hard to keep expenses down when the income isn't there to support it. That's why we don't like to lock our customers into contracts. Just send a cancellation request via email to craig@mancomedia.com

What tasks are included in the support time?

This includes content update requests like new blog posts or image uploads. It also includes small design improvements - for example adding a new website form or changing your homepage text or image. Anything that doesn't fit into that 'small design change'  isn't included in your monthly support time. We only ask that you be aware of this when requesting any design changes. If it's a new feature you require for your website this will likely result in a separate quote (However, as a valued customer you get a special discount).

What if my website goes down, is hacked or breaks?

This is reason why we put so much emphasis into prevantative website maintenance is to stop things like that from ever happening. We do our best to make sure that your site is hack and problem free. But on the rare occassion when something does go wrong, don't worry! That's the whole point of you having the care plan with us. We build all our clients websites on a premium WordPress hosting platform - Flywheel. We'll talk to Flywheel on your behalf to get the site cleaned and back up and running as quickly as we can.

Does the monthly support time rollover?

No, Just like your mobile phone allowance.  The monthly time is there for you to use when you need it. It sets aside dedicated time and resources for our team to carry out support tasks when you need it. This helps us to ensure all of our clients receive support when they need it within a quick turnaround time.

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