Website Support Plans

What if I need something done outside of the plans?

If anything that you want done is beyond the scope of your support plan, just email us and we will send you a customised quote. As a website support client, you will receive a special discount.

My Website wasn’t built by Manco Media, can I still be on a care plan?

Even though our care plans were designed for sites we built or redesigned, we welcome new clients who are looking for a good long term relationship with a dedicated web expert.

In order for us to offer you our care plans, we will need to complete a website audit to determine how it was built, any potential issues that could arise when we look after it. As part of our audit, we will run security scans, backup and updates to make sure everything is ok. However, the most important part of this is to indentify any issues to fix, suggestions and improvements in order to go ahead with the care plan. Even if you decided not to go ahead with a care plan, the results of the full audit will provide a list of actions in order improve your SEO, speed, function of the site.  Website audits for any sites not built by Manco Media will cost £199 fixed fee.

Please contact us at craig@mancomedia.com to get started.

What is SEO & Local SEO? Why do I need it?

Search Engine Optimisation (SEO) is all about setting your website up for sucess to be found on Google. Google uses over 200 factors in its ranking algorithm to determine which result to show to someone when the search for your product/service online. When you break it down there are 3 simple elements involved.

Well written optmised content, link building and the technical set up your website. When your website goes live, this is only the beginning. Therefore, these 3 elements need to be looked after on an ongoing basis. We will help to increase the number of people coming to your website from Google to increase your leads and sales.

Now. Local SEO is basically just the same but with local intent. What we mean by that is, if someone searches Dentist Glasgow - they are clearly looking for dentists in Glasgow. So we help your business get found on Google when people search your service/product for your town/city etc. This helps drive more footfall and traffic to your business locally.

How do I get access to the Website Training Videos?

We'll automatically add the videos to your website's dashboard once you have paid for your package/plan. You can then log in and watch the videos at your own pace. Examples of things you will learn - how to create and update blog posts, images etc on your website.

Can I cancel anytime?

Yes, we want to have a great relationship with you and your website to help your business grow. Having a website support plan helps us keep in touch with you and to continue working on your goals. However, as a small business we also know sometimes its hard to keep expenses down when the income isn't there to support it. That's why we don't like to lock our customers into contracts. Just send a cancellation request via email to craig@mancomedia.com

What tasks are included in the support time?

This includes content update requests like new blog posts or image uploads. It also includes small design improvements - for example adding a new website form or changing your homepage text or image. Anything that doesn't fit into that 'small design change'  isn't included in your monthly support time. We only ask that you be aware of this when requesting any design changes. If it's a new feature you require for your website this will likely result in a separate quote (However, as a valued customer you get a special discount).

What if my website goes down, is hacked or breaks?

This is reason why we put so much emphasis into prevantative website maintenance is to stop things like that from ever happening. We do our best to make sure that your site is hack and problem free. But on the rare occassion when something does go wrong, don't worry! That's the whole point of you having the care plan with us. We build all our clients websites on a premium WordPress hosting platform - Flywheel. We'll talk to Flywheel on your behalf to get the site cleaned and back up and running as quickly as we can.

Does the monthly support time rollover?

No, Just like your mobile phone allowance.  The monthly time is there for you to use when you need it. It sets aside dedicated time and resources for our team to carry out support tasks when you need it. This helps us to ensure all of our clients receive support when they need it within a quick turnaround time.